Fraud Analyst

We’re looking for a Fraud Analyst to join our team for a role to work in an office-based in Markham.

You’re going to be a part of a team responsible for protecting customers from organised bad actors and working to disrupt financial crime.

Roles and Responsibilities

Fraud Queue Monitoring:

  • Regularly monitor fraud queues on TSYS to identify and investigate potentially fraudulent activities.
  • Prioritize and manage the timely resolution of flagged transactions to ensure the security of client accounts.

Information Analysis:

  • Analyze various sources of information, including detection systems, tools, reports, and manual assessments, to evaluate and investigate potentially fraudulent activities.
  • Make informed decisions on required actions based on the analysis conducted.

Documentation and Case Management:

  • Document all actions taken, and information gathered during investigations.
  • Develop and maintain detailed account/case files to support ongoing and future investigations.

Data Analysis and Insights:

  • Utilize data analysis techniques to derive insights into fraud trends, patterns, and potential risks.
  • Provide recommendations based on analysis to enhance fraud detection and prevention strategies.

Stakeholder Communication:

  • Provide timely and clear notifications, information, and instructions to both internal and external stakeholders regarding incidents and fraud-related matters.
  • Collaborate with relevant parties to address and resolve issues as needed.

Expectations:

  • Handle complex and diverse tasks within defined rules and limits.
  • Address escalations from other team members, demonstrating a proactive and solution-oriented approach.
  • Be adaptable to broader work or accountabilities as assigned, demonstrating flexibility in handling evolving responsibilities.
  • Stay informed about industry best practices and emerging trends in fraud detection and prevention.
  • Actively participate in process improvement initiatives to enhance the efficiency and effectiveness of fraud monitoring and detection processes.

Qualifications:

  • Post-secondary education with relevant work experience or a bachelor’s degree in business, commerce, or finance.
  • 0-2 years’ experience in Customer Service within the Financial Industry is preferred.
  • Advanced proficiency in Microsoft Office applications (Word, Excel, etc.).
  • Familiarity with fraud monitoring tools and techniques is an asset.
  • Knowledge of internet, emerging online payment methods, and vulnerabilities.
  • Strong communication skills and the ability to work collaboratively in a team environment.
  • Detail-oriented with excellent problem-solving skills.
  • Schedule: This role is on the Monday to Friday schedule from 8:30 am- 5:30 pm. Flexibility expected with business hours if/when required. Working one Saturday a month will be mandatory.
  • If you are a proactive individual with a passion for the financial industry, we invite you to apply for this exciting opportunity. Join our team and contribute to our commitment to excellence.
  • Job Types: Full-time, Permanent
  • Pay: $17.00-$19.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

Additional pay: Overtime pay

Flexible language requirement: French not required

Schedule:

  • Monday to Friday
  • Weekends as needed

Work Location: In person

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