Fraud Analyst

We’re looking for a Fraud Analyst to join our team for a role to work in an office-based in Markham.

You’re going to be a part of a team responsible for protecting customers from organised bad actors and working to disrupt financial crime.

Roles and Responsibilities:

Fraud Queue Monitoring:

Regularly monitor fraud queues on TSYS to identify and investigate potentially fraudulent activities.
Prioritize and manage the timely resolution of flagged transactions to ensure the security of client accounts.

Information Analysis:

Analyze various sources of information, including detection systems, tools, reports, and manual assessments, to evaluate and investigate potentially fraudulent activities.
Make informed decisions on required actions based on the analysis conducted.

Documentation and Case Management:

Document all actions taken, and information gathered during investigations.
Develop and maintain detailed account/case files to support ongoing and future investigations.

Data Analysis and Insights:

Utilize data analysis techniques to derive insights into fraud trends, patterns, and potential risks.
Provide recommendations based on analysis to enhance fraud detection and prevention strategies.

Stakeholder Communication:

Provide timely and clear notifications, information, and instructions to both internal and external stakeholders regarding incidents and fraud-related matters.
Collaborate with relevant parties to address and resolve issues as needed.

Expectations:

Handle complex and diverse tasks within defined rules and limits.
Address escalations from other team members, demonstrating a proactive and solution-oriented approach.
Be adaptable to broader work or accountabilities as assigned, demonstrating flexibility in handling evolving responsibilities.
Stay informed about industry best practices and emerging trends in fraud detection and prevention.
Actively participate in process improvement initiatives to enhance the efficiency and effectiveness of fraud monitoring and detection processes.

Qualifications:

Post-secondary education with relevant work experience or a bachelor’s degree in business, commerce, or finance.
0-2 years’ experience in Customer Service within the Financial Industry is preferred.
Advanced proficiency in Microsoft Office applications (Word, Excel, etc.).
Familiarity with fraud monitoring tools and techniques is an asset.
Knowledge of internet, emerging online payment methods, and vulnerabilities.
Strong communication skills and the ability to work collaboratively in a team environment.
Detail-oriented with excellent problem-solving skills.

Schedule: This role is on the Monday to Friday schedule from 8:30 am- 5:30 pm. Flexibility expected with business hours if/when required. Working one Saturday a month will be mandatory.
If you are a proactive individual with a passion for the financial industry, we invite you to apply for this exciting opportunity. Join our team and contribute to our commitment to excellence.
Job Types: Full-time, Permanent
Pay: $17.00-$19.00 per hour

Benefits:

Work Location: In person

Additional pay: Overtime pay

Flexible language requirement: French not required

Schedule:

Work Location: In person