We are seeking a motivated and detail-oriented Collection Representative to join our client’s team. In this role, you will be responsible for managing accounts receivable, ensuring timely collection of outstanding debts, and providing exceptional customer service. The ideal candidate will possess strong analytical skills and a background in financial services, with a focus on account analysis and reconciliation.

Key Responsibilities:

Account Management:

• Monitor and manage a portfolio of customer accounts, ensuring timely payments are made in accordance with agreed-upon terms.
• Review and analyze credit limits and account status to evaluate risk.

Collections:

• Contact customers through phone calls, emails, or letters to follow up on overdue invoices and resolve any payment issues.
• Negotiate payment arrangements or settlement options with customers when necessary.
• Identify problematic accounts and escalate them as needed to higher management.

Customer Relations:

• Build and maintain positive customer relationships to ensure smooth communication and cooperation.
• Address and resolve any customer disputes regarding billing, payment terms, or account status.

Reporting:

• Prepare and maintain detailed records of customer payment histories, conversations, and payment plans.
• Regularly report to management on the status of accounts, outstanding payments, and trends in collections.

Credit Risk Assessment:

• Evaluate customer creditworthiness and recommend credit limits and terms based on established company guidelines.
• Work closely with the credit team to ensure customers’ credit scores align with business needs.

Documentation and Compliance:

• Ensure all collections actions comply with applicable laws and regulations (e.g., Fair Debt Collection Practices Act)
• Maintain accurate and up-to-date records of communications and payment schedules.

Collaboration with Internal Teams:

• Work closely with sales, customer service, and accounting departments to resolve any issues related to billing and collections.

SKILLS QUALIFICATIONS:

EDUCATION: High school diploma or equivalent (Bachelor’s degree in Finance, Accounting, or a related field preferred).

EXPERIENCE:

• Previous experience in credit and collections or accounts receivable preferred.
• Understanding of financial documents, credit analysis, and collection techniques.

SKILLS:

• Strong communication skills (both verbal and written).
• Excellent negotiation and problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Excel, Word) and familiarity with accounting software.

Working Conditions:

• Office-based environment.
• Regular business hours with occasional overtime depending on workload.
• Join our team as a Collection Representative and contribute to our mission of delivering outstanding financial services while enhancing your career in the industry!

Job Type: Full-time

Pay: $3,857.37-$4,000.00 per month

Additional pay: Commission pay

Benefits:

On-site parking

Wellness program

Flexible language requirement: French not required

Schedule: Monday to Friday, In person

Ability to commute/relocate: Woodbridge, ON L4L 5Y3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have exclusive access to a vehicle?
• Willingness to travel: 100% (required)